Legal

Privacy Policy

Last updated: January 2026

1. Introduction

pdf2kagaz (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our printing services.

Please read this policy carefully. By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

Identity Data: Full name, username, and profile picture.
Contact Data: Email address, phone number, and delivery address.
Transaction Data: Order history, payment details (processed through Razorpay — we never store full card or UPI credentials), and invoice information.
Account Data: Login credentials (OTP-based authentication), subscription plan details, referral credits, and saved addresses.

2.2 Technical Data

We automatically collect certain technical information when you visit our website, including:

IP address and general location (city/region level).
Browser type, device type, and operating system.
Pages visited, time spent, and navigation behaviour.
Referring URL and exit pages.

2.3 Uploaded Content

When you upload PDF documents for printing, we temporarily store these files to process your order. Files are automatically deleted from our servers within 30 days of order delivery. We do not read, analyse, or share the content of your documents beyond what is necessary to fulfil your order.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To process and fulfil your printing orders, communicate order status, and deliver products to your address.
Account Management: To create and maintain your account, manage subscriptions, and process referral credits.
Payment Processing: To facilitate secure payments through our payment gateway partner (Razorpay).
Customer Support: To respond to your inquiries, resolve issues, and provide assistance via WhatsApp, email, or our contact form.
Improvement: To analyse usage patterns and improve our website, pricing, and service offerings.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

Performance of a contract: Processing necessary to fulfil your orders and provide our services.
Legitimate interests: Improving our services, fraud prevention, and direct marketing (with opt-out option).
Consent: Where you have explicitly consented (e.g., for marketing communications).

5. Data Sharing and Disclosure

We may share your personal data with the following third parties:

Payment Processors: Razorpay processes all payments securely. We share only the transaction amount and order ID — never your full financial details.
Courier Partners: Delhivery, Blue Dart, and India Post receive your name, phone number, and delivery address for shipping purposes.
Cloud Infrastructure: Our hosting provider stores data securely in compliance with industry standards.
Legal Authorities: When required by law or to protect our legal rights.

Your Data Is Not For Sale

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Account data: Retained until you delete your account or after 12 months of inactivity.
Order data: Retained for 3 years for tax and record-keeping purposes.
Uploaded files: Deleted within 30 days of order delivery.
Communication records: Retained for 12 months after the last interaction.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption for all data transmitted between your browser and our servers.
PCI-DSS compliant payment processing through Razorpay.
Access controls and authentication for internal systems.
Regular security audits and vulnerability assessments.
Anonymisation and pseudonymisation where feasible.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal obligations).
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at ask@pdf2kagaz.com. We will respond within 30 days.

9. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our website. These cookies are necessary for authentication, session management, and security. We do not use tracking cookies or third-party analytics that collect personal data without your consent.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of our platform.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (if you have an account) or through a prominent notice on our website. The “Last updated” date at the top of this page indicates when the policy was last revised.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

ask@pdf2kagaz.com

+91789799082

Address

Sambalpur, India

We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them within 30 days.

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